Return Policy
We offer return or exchange within first 1 days from the date of your
purchase. If 1 days have passed since your purchase, you will not be offered a
return, exchange or refund of any kind. In order to become eligible for a
return or an exchange, (i) the purchased item should be unused and in the same
condition as you received it, (ii) the item must have original packaging, (iii)
if the item that you purchased on a sale,
then the item may not be eligible for a return / exchange. Further, only such
items are replaced by us (based on an exchange request), if such items are
found defective or damaged.
You agree that there may be a certain category of products / items that
are exempted from returns or refunds. Such categories of the products
would be identified to you at the item of purchase. For exchange / return
accepted request(s) (as applicable), once your returned product / item is
received and inspected by us, we will send you an email to notify you
about receipt of the returned / exchanged product. Further.
If the same has been approved after the quality check at our end, your request
(i.e. return / exchange) will be refund to credited to account accordance with
our policies.
- If the return is been approved than the 2nd product will be
delivered within 3 to 5 working days after received return product.
- In case
of receipt of damaged or defective items, please report to our customer
service team. The request would be entertained once the seller/ merchant
listed on the Platform, has checked and determined the same at its own
end. This should be reported within 1 days of receipt of products. In case
you feel that the product received is not as shown on the site or as per
your expectations, you must bring it to the notice of our customer service
within 1 days of receiving the product. The customer service team
after looking into your complaint will take an appropriate decision.
- In case
of complaints regarding the products that come with a warranty from the
manufacturers, please refer the issue to them.
- In case of any refunds approved by PsoroCare, it will take 3 days
for the refund to be credited to your original payment method.
